Backgrounds Online's Knowledge Bank

No matter what you need assistance with, Backgrounds Online offers industry standard customer service, free of charge, when you need it most.

When comparing background check vendors, customer service quality should be a key issue. An employer should expect the best possible service from its background check vendor and Backgrounds Online prides itself on the quality of customer service it provides, both to clients and applicants.

Every account is designated a dedicated account manager upon set up. Your account manager will have complete knowledge of your account and the background check process and should provide you with customer service quality above reproach. Account managers are accessible by phone, email or fax. On the off chance a client’s account manager is not available, any of the other account managers or staff will be able to access your account and answer questions.

Make sure a background check vendor does not charge you for customer service or hide that in their fees. Backgrounds Online has always, and will always, provide the highest customer service quality free of charge.