Security & Compliance

Resources / FAQs / Security & Compliance

Q: Does the applicant need to give his/her consent?

A: Yes, applicants must sign a disclosure and release form before you can run a background check on them. Backgrounds Online provides legally compliant release forms at no charge.

Q: Is the information I submit secure?

A: Yes, your information is secure. We place a high priority on data security and encryption. When you login to our website you are protected via 128-bit SSL certification. To help demonstrate our commitment to security, Backgrounds Online voluntarily underwent a Service Organization Control (SOC) 2 audit. Our SOC 2 report contained no exceptions, which shows that we meet the security standards established by the American Institute of Certified Public Accountants (AICPA).

Q: Do you have a SOC 2 report?

A: Yes, Backgrounds Online voluntarily underwent a 6-month audit from a third party CPA. This audit tested the security controls we have in place as well as the operating effectiveness of those controls. Our audit confirmed that we meet the criteria for the Trust Services Principles of Security and Confidentiality that were established by the American Institute of Certified Public Accountants (AICPA). Learn more about our SOC 2 audit.

Q: Are your services FCRA compliant?

A: Yes, our background checks contain reportable data that is in compliance with FCRA regulations. All of our background screening professionals have earned their FCRA certification and we make a point of keeping up with federal and state laws that impact the background screening industry.

Q: Is Backgrounds Online PBSA Accredited?

A: Yes, Backgrounds Online is among the few employment screening firms to be accredited by the Professional Background Screening Association. This shows that we uphold the highest standards of:
  • Consumer Protection
  • Compliance
  • Business Practices
  • Client Education
  • Research and Verification Standards

Q: Can I run background checks after I hire an employee?

A: Yes, but you must first obtain written authorization from the employee. It is a common practice to run background checks on employees who are being considered for a promotion or a change of position. Some companies run annual background checks on their employees. This shows the employer if a person incurs something new on their record such as a criminal conviction or civil judgment. Annual reports are often part of an employee safety and security plan.

Q: How do I know if an employee gets a new criminal record?

A: Backgrounds Online offers ongoing Criminal Monitoring services. This is an easy, FCRA-compliant way to continually protect your business and make sure your staff remains eligible for employment. We monitor your employees to see if anyone incurs a new misdemeanor, felony or other conviction. If we find a new record, we'll let you know immediately so you can make informed business decisions. To get started, login and contact your Account Manager.

Q: What does Ban the Box mean for my business?

A: The Ban the Box movement calls for the removal of any question about criminal records from job applications. This is done to give people with minor or irrelevant records a chance to obtain employment. Employers who see that an applicant has checked the box, indicating they have been convicted of a crime, may be likely to reject the candidate without reviewing details about the case or other relevant information.

Many locations have adopted Ban the Box policies, thus making it illegal to ask about criminal records on applications in those areas. More cities, counties and states are likely to implement similar laws.

It is illegal to ask about criminal convictions on job applications in areas where the Ban the Box laws have been implemented. This can impact both local and national employers. National companies may have a single application that they use everywhere. However, if that application asks the applicant to check a box if they have a criminal conviction, then use of that form will likely be illegal in certain areas where the company is hiring.

We are your partner throughout the hiring process. Get expert guidence that helps you make safe, informed, and compliant decisions.