Backgrounds Online is growing. We’re looking for passionate Thinkers and Doers who thrive independently and as part of a team. We look forward to hearing from you.
Client Support/ Operations Specialist
Sacramento, CA 95811 Apply for Position
Job Summary

Client support representatives will assist new and existing clients via telephone, email and live chat on a variety of topics, delivering top level, prompt and courteous support.

Operations Specialists are responsible for processing a variety of different report types through a number of different vendors, placing orders and fulfilling results as they are returned to us online.

This employment opportunity requires a high level of attention to detail, and is a hybrid of these two positions.

Responsibilities and Duties
  • Greet clients and applicants via phone, email and live chat.
  • Engage in conversation to identify client or applicant needs and efficiently resolve them.
  • Effectively explain our web application to new and existing clients or applicants.
  • Communicate well with peers quickly and professionally.
  • Juggle a variety of report types, processing and fulfilling report results online.
  • Learn and maintain knowledge of criminal state and county criminal restrictions and exceptions.
  • Perform internet research to assist in the operations process.
  • Perform data entry by request from new or existing clients.
  • Work in a team-oriented and professional environment.
Qualifications and Skills
  • Must be able to pass pre-employment screening.
  • Have previous customer service experience, preferably via phone and email.
  • Professional verbal and written communication skills.
  • Web savvy and computer literate.
  • Quick learning and great multitasking.
  • The ability to type 50+ WPM.
  • Experience using the Microsoft Office software suite.
  • Must be a team player and get along well with peers.
  • Effective and prompt problem solving abilities.
  • On the 91st day the new employee starts to accrue vacation credit.
  • On the 121st day the new employee accrues their first 8 hour credit. At the end of every 30-31 days (anniversary day) they accrue an additional day at the rate of 8 hours per month or 30-31 days.
  • Backgrounds Online offers 401(k) retirement plans to employees after 1 year of employment.
  • On the 91st day, Backgrounds Online currently offers health and dental coverage through Blue Cross/Blue Shield
Job Type
  • Full-time
Job Location
  • Sacramento, CA 95811
Required Education
  • High school or equivalent
Required Experience
  • Client Support: 3 years
  • Administrative/Office: 3 years