Thank you for Contacting Backgrounds Online

We take disputes seriously. Please complete and return our Dispute Form so we can get started right away. Please also provide a clear copy of a government-issued photo identification. We recommend enlarging the copy of your photo identification to enhance legibility and prevent delays. You can send your documents by email to disputes@backgroundsonline.com or fax to 800-838-4656, attention: Consumer Dispute.

If you have questions or need assistance, please contact us at 800-838-4804.

Our team is happy to assist you Monday through Friday between 5am and 6pm PT.