My Account

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Q: What information do I need from an applicant to run a background check?

A: You will need the candidate's full legal name, Social Security Number, Date of Birth, home address and phone number. Some searches and verifications require additional information.

Q: Can my applicant submit their own information for a background check?

A: Yes, Backgrounds Online offers an Applicant Self-Submittal service. You provide the applicant's name and email address and we'll send them all the information they need to get started. This saves you time and reduces the risk of errors during the data input process.

Q: Am I required to run a minimum number of background checks?

A: No, you can run background checks whenever you need them. There are no minimum requirements.

Q: How do I change my Password?

A: Login to your account and click the My Account Settings link. You'll see the option to update your password and password retrieval information.

Q: What if I forget my Password?

A: We'll help you create a new password. Start on the Forgot Password page and enter your Username. Answer your Security Question and we'll email you a link to reset your password so you can access your account. If you have additional questions, please contact us for assistance.

Q: Do you invoice your clients?

A: Yes. We send invoices on the first of the month for the previous months' balance. They can be sent via standard mail or email. We send follow-up invoices when a bill is 30 days past due. You can review your invoices at any time by logging in, clicking Settings under the My Account dropdown and then clicking the Invoices link.

If you have questions about billing, please contact us for assistance.

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