General Questions

Resources / FAQs / General Questions

Q: Why should I choose Backgrounds Online?

A: There are many reasons to choose Background Online:

Service: We have a strong customer service attitude. We're here to help, answer questions and guide you through the screening process via phone, email or online chat. Our staff is available from 5am to 6pm PT. Whether you run a single background check or thousands of reports, we provide unparalleled customer service.

Compliance: All of our screening professionals are FCRA-certified and we are among the few screening firms to be fully accredited by the National Association of Professional Background Screeners. We only provide current, reportable data that can legally be used to make informed business decisions.

Customization: Background Online offers preset packages, individual reports and customizable background checks. We'll help you get the exact report you need for any position. If you have questions about what searches are right for you, then our expert staff is available to answer questions.

Security: We provide advanced, in-house data management. Our web services are behind a secure firewall that utilizes a 128 bit encryption over SSL. To demonstrate our commitment to security, we voluntarily underwent a comprehensive 6-month Service Organization Control (SOC) 2 audit. Our SOC 2 report contained no exceptions.

Have questions about what we can do for you? Contact us to learn more about the Backgrounds Online difference.

Q: Do you screen tenants/loan applicants/nannies?

A: No, Backgrounds Online specializes in screening potential hires and current employees. We do not provide any other screening services.

Q: Can you provide me with my personal employment history?

A: Unfortunately, no. Employment history does not exist in a public records database outside of government agencies such as the IRS or Social Security Administration.

Q: What if I have a question that isn't answered here?

A: We are happy to answer questions via phone, email and live chat. Please contact us using the method that is most convenient for you.

We are your partner throughout the hiring process. Get expert guidence that helps you make safe, informed, and compliant decisions.