Products & Services

Resources / FAQs / Products & Services

Q: How do I submit a background check?

A: After your applicant or employee signs the disclosure and release forms, you can login to your Backgrounds Online account and order a report. You'll have the option to provide the candidate's information or take advantage of our Applicant Self-Submittal feature that empowers the individual to submit their information directly to us.

Q: What paperwork do I need to perform a background check?

A: Before we can run a background check on your behalf, you must have your applicant or employee sign a disclosure and release form. We provide this documentation when your account is created and it is available at any time within your Resource Center.

Q: Do you provide all the documents I need for the screening process?

A: Yes. We provide the Release Forms you need to request a background check as well as Pre-Adverse and Adverse letters and a Summary of Rights granted by the FCRA. These documents are all available within your Resource Center.

Q: How quickly will I get results?

A: Most of our background checks are completed within three to five business days. Now and then there may be a delay that causes a report to take longer than our average turnaround time. If this happens, we will inform you of the delay, let you know why and provide updates on when the report will be complete.

Q: How will I know when a report is complete?

A: We'll send you an email when a background check is complete so you'll know it's available and ready to review. You can also login to your account at any time to check the status of your background checks in your Report Manager.

Q: What causes a background check to be delayed?

A: Delays can occur for various reasons:
  • Reports are most often delayed due to issues with clerk assisted searches. This can happen if court clerks are unavailable for a day or more or if they have a backlog of work.
  • Delays also occur when a court has issues with their electronic system and clerks are unable to look up specific records.
  • Harsh weather can lead to unexpected court closures, which can cause delays.
  • Reports might also be delayed if it takes longer than expected to make contact with a professional reference or previous employer.
After you order a report, you can check the status at any time using your Report Manager.

Q: How do I check the status of a background check?

A: After you order a report, you can login to your account and check the current status in your Report Manager.

Q: What information do you provide in your reports?

A: We offer screening packages that include the most commonly used searches. You can also customize a background check to include all the searches you want for a specific position. A background check can provide:
  • Identity verification (Social Security Number Trace)
  • Criminal records
  • Motor vehicle records
  • Employment verification
  • Education verification
  • Credential verification
  • References
  • Civil court records
  • Credit reports
  • Other useful data
In some cases, the amount of data in a report will be determined by local and state laws. Backgrounds Online always provides the most complete and accurate information that is legally reportable.

Q: Is there information I cannot get from a background check?

A: Yes, some data is not permitted in a background check. This includes criminal records that have been expunged, convictions that occurred while the individual was a minor and credit scores. Laws that stipulate what information is reportable vary by jurisdiction. If you have questions about the availability of information in a specific area, please contact us for assistance.

Q: What if I just want a single report, not a complete background check?

A: Backgrounds Online offers individual reports. While logged in to your account, click the Order Reports link and you'll see the option to run a single report.

Q: Do you have a list of all the searches you offer?

A: Yes, you can see all of our preset packages and individual reports on our Products page.

Q: Are criminal results obtained directly from the courts?

A: Yes. When you run a County Criminal Court Search the records are pulled directly from the courthouse. This gives you the most accurate, reliable and current information. We also offer statewide and nationwide searches to cover a larger area. If we find records during a nationwide search, then a county search is required. This is done to ensure your report includes the most up-to-date and accurate information.

Q: What do I do if you find a criminal record?

A: If an applicant or employee has a criminal record, you will simply need to review the details and determine how to proceed. Should you decide not to hire an applicant due to a criminal record, then you must first provide them with a Pre-Adverse Action Letter and a copy of the Summary of Rights under the Fair Credit Reporting Act (FCRA). The applicant must be allowed time to review the results of their report and dispute them if necessary. Assuming there is no dispute, the next step is to provide an Adverse Action Letter with another copy of the Summary of Rights. Backgrounds Online provides all of these forms at no charge to our clients.

Q: Do you offer Social Security Number Traces Online?

A: Yes. Once you start an account with Backgrounds Online you can run a Social Security Number Trace as a standalone request. This search is also included with every background check package.

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